Show text in description field in record producer
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‎07-26-2024 12:39 PM
I have a requirement to show the description n in RP only if a variable is set to Yes. The description has lins and multi lines. How can I set this?

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‎07-26-2024 01:10 PM
Hi there,
Is that variable of type Yes/No? Or perhaps a Select Box? If so you could simply create a Catalog UI Policy with Catalog UI Policy Action. Have you tried this? Whats the issue you are running into?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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‎07-26-2024 01:12 PM - edited ‎07-26-2024 01:13 PM
My issue is how to format a description that has links and multi line text. I am trying to use a client script to populate the value but formatting is the issue

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‎07-26-2024 09:09 PM
Can you share what you tried and is not working?
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field