Show the select box variable label instead of the value.

imkhan
Tera Contributor

‎02-19-2025 08:49 AM

Hi All,

I just have query, we are using a multirow variable set, and we have a variable, so how do we show the variable label after selecting the choice from the select box instead of the value? We are getting data from a third party to show that is not storing in ServiceNow.

imkhan_0-1739983787556.png

 

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22 REPLIES 22

Pooja58
Kilo Sage

‎02-19-2025 08:58 AM

Hi @imkhan ,

 

Please get the list of possible values from the 3rd party and create those choices on the select box that you are using on the MRVS. Then Whenever you add data to MRVS, then it will reference properly and shows label.

 

Please mark my answer as helpful/correct if it solves your query.

 

Best Regards,

Pooja

 

 

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imkhan
Tera Contributor
In response to Pooja58

‎02-19-2025 09:10 AM

Hi pooja,

We are not storing value and label, every time a fresh call is executed through the get method when the user opens the request catalog and then shows the select box

 

thanks

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sunil maddheshi
Tera Guru

‎02-19-2025 09:13 AM

@imkhan 

Since you are getting the data from a third party and the selected value might be different from the label, you can use a Client Script (onChange or onLoad) to fetch and display the label.

Create an onChange Client Script

  • Type: onChange
  • Table: Select the catalog item or record producer
  • Field: Select the reference to your MRVS variable

script will be something like below

 

    var selectedValue = gForm.getValue('your_variable_name');  // Replace with actual variable name
    
    var options = gForm.getOptions('your_variable_name');  // Get all available options
    
    for (var i = 0; i < options.length; i++) {
        if (options[i].value === selectedValue) {
            gForm.setValue('your_variable_name', selectedValue, options[i].text); // Set label instead of value
            break;
        }
    }

 

Please mark correct/helpful if this helps you

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Singha8
Tera Expert

‎02-19-2025 10:09 AM

Hi @imkhan, 

 

If you are looking for no-code approach, you can try this:

 

  • We can use "Value same as Label" in the select box:- When creating the SELECT BOX variable , keep Value and Label the same.
  • Use a reference or lookup select box.

This way, when the user selects an option, the summary will also show the label instead of a different value.

 

NOTE: If the label and value must be different, then scripting is needed.

 

Please mark correct/helpful if this helps you.

Thank you,

Ananya

 

 

 

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