Sidebar "Add Participants" field setting Reference Qualifier

brandonjoyce
Tera Contributor

Monday

We are attempting to setup a reference qualifier for the "Add Participants" field

brandonjoyce_0-1767624466358.png

Does anyone know how to set this up?

 

 

Our current issue is that the field is pulling all the records from what I'm assuming is the sys user table, but unsure of where it is pulling the records from. 

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Sandeep Rajput
Tera Patron

Monday - last edited Monday

@brandonjoyce While trying to find a solution, I came across a nice article covering this feature https://www.servicenow.com/community/agent-chat-routing-and-sidebar/sidebar-collaboration-in-next-ex... 

 

Here is the second article of this series https://www.servicenow.com/community/agent-chat-routing-and-sidebar/sidebar-collaboration-in-next-ex...

hope this helps you as well.

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