Hi everyone!
I'm a User Experience Researcher on our ServiceNow CSM team.
Our team is conducting conversations to better understand how organizations are building and deploying AI agents — specifically agents that serve external customers across channels like voice, chat, and email. We're interested in understanding who's involved in building these agents, what the process looks like, and where things get challenging.
You're likely a great fit if you are currently building or have already deployed customer-facing AI agents using AI Agent Studio or another tool, or if you manage or oversee someone who does. Your insights would directly shape how we prioritize and improve the AI agent building experience in ServiceNow CSM.
Here are the details:
- 60-minute virtual conversation (casual and collaborative, no preparation needed)
- Incentive for participation
Please take our screener to help ensure this conversation is the right fit for you!
https://www.servicenowresearch.com/productlab/i0n0gabd/apply
If you qualify via the screener, you will be sent instructions to sign up and select a time slot between now and April 24th, 2026.
