Signle line text variable is not visible on the ESC form
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yesterday
I have a single-line text-type question on the record producer. It is active and mandatory. When clicked on try it, the question displays on the form. But when I opened the form in ESC, the question was not displayed, but was shown under the "required information" section. I tried some ways:
1. I cleared the cache, and it still didn't work.
2. I checked for UI policies or client script on the form, but there is none.
3. I created another variable with a similar Question and the same configuration and made the original variable inactive. Still, it didn't work. I tried changing its order, making it inactive and active again, checking and unchecking the mandatory checkbox.
4. I created a new variable 'Test' with the same configuration and kept its order at the highest. That time it was visible on the form. So, I changed its order to a lower number, and it was still visible. Then, I changed the question somewhat similar to the original one. Now, it is again hidden from the form, but it is shown under the 'Required information' section.
5. I compared the new and original variable for the configuration with other variables on the same record producer with the same field type, and everything looks fine.
6. I also added container start and container end variables to check if the variable is visible after that.
None of the above ways worked for me. If anyone has encountered a similar issue before, your help would be highly appreciated.
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yesterday
Try creating fresh variable and don't include in any variable set. Delete the older one.
Ensure the variable name is unique and don't repeat it
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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yesterday
@Ankur Bawiskar, I deleted the older variable and created a fresh variable. But still it didn't show up on the form. I tried changing the variable type, but it didn't work either.
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3 hours ago
same behavior with single line text variable on other catalog item?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
