Simple list widgets with no records are showing in portal even when "Show even when empty" box is unchecked

[patricklatella]

I must be missing something...I've got a couple simple list widgets on a portal, I don't want these to appear if there are no records.  I have left the "Show even when empty" box in the instance options unchecked...but when I impersonate a non-roled user, they still appear.  Any help is why this is happening?  Thanks!

[sachin_namjoshi]

Please check solution below to hide widget with no data 

https://community.servicenow.com/community?id=community_question&sys_id=e18b219ddbb1ab40f0612183ca961950

Regards,

Sachin

[patricklatella]

Hi Sachin,

thanks for the response.  I'm looking at that post...but isn't the OOB behavior for a simple list widget to only show if there are records per the query?  And with the "Show even when empty" box left unchecked...shouldn't this hide the widget when there's no data?  I thought this was OOB behavior.

[patricklatella · Accepted solution]

Turns out this is a known error that should be fixed in Madrid,

Here's the KB with workaround

https://hi.service-now.com/kb_view.do?sys_kb_id=e83891b4db829380852c7a9e0f96196b

[She Sull]

I don't (and won't) have a Hi account for my current position. Will anyone share this workaround here, please?