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Single user unable to create custom list (My Lists) in Workspace

Mike Hashemi
Kilo Sage

I have several users who have successfully created custom lists (CSM/FSM Configurable Workspace -> Lists -> My Lists -> Add new list), but the process is failing for a single user. When the "broken" user configures the new list (either from "Start with existing" or "Create your own") and clicks the Create button, instead of being redirected to their new list, they are directed to the global Lists tab. 

 

I have

  • Verified that the user has the canvas_user and snc_internal roles
  • Verified that the write and create ACLs on [sys_ux_my_list] appear correct (they reference the expected roles)
  • The broken user has access to the table for which she is creating a custom list (sn_customerservice_case)
  • There are no entries in sys_ux_my_list, for the use

When I view the creation attempt in the browser's dev tools, I see the following for the broken user:

MikeHashemi_0-1761669989189.png

MikeHashemi_1-1761669998566.png

 

For a working user, I see:

MikeHashemi_2-1761670020509.pngMikeHashemi_3-1761670027857.png

 

Any ideas?

 

Edit: I found that, when the broken user creates the new list, it is creating a record in [sys_ux_my_list], but she just doesn't see it in the Workspace. I still don't understand the Response value showing 'null' for all the Post though.

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