SLA Business percentage is not progressing

Neha8
Tera Contributor

‎01-29-2024 03:22 AM

USE CASE: Created a notification that triggers after SLA-TTN is breached every 5 minutes until it is completed.

ISSUE: Below is the screenshot for your reference where sla's business percentage in task view is same till page is refreshed.

Neha8_0-1706527197817.png

 

ISSUE IN USECASE: Subject line for notification is below

SLA Breached Notification : ${business_percentage}%

Here notifications that are triggered after every interval are showing same business percentage in subject line.

Neha8_1-1706527230823.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-29-2024 08:37 AM

Hi @Neha8 

Instead of subject line, try to add same in email body and see it this updating?

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