SLA Configuration Difination Help

Community Alums · ‎06-10-2024

Hi Connections,

I hope you all are doing well. I need your help to prepare a SLA definition document which will be presented to Client, how SLa's can be configured. I'm looking for some SLA's defined documents (only snip will work) from any other projects. (the back ground is we have issue with response and resolution sla's in our project, when a reassignment to is done response sla is getting cancelled)

Let me know if you need any other information.

Best Regards,

Rafmine

Sid_Takali · ‎06-10-2024

Hi @Community Alums This Document will help you and you can prepare some SLA's in your PDI.

https://www.dxsherpa.com/blogs/service-level-agreement-sla-for-servicenow/

Dr Atul G- LNG · ‎06-10-2024

Hi @Community Alums

https://youtu.be/gpEwMZy78dQ

My video will help you.

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