SLA duration and type field value Issue

[nedunoorish]

we have the custom security table in domain A  for that related tab Task SLA for that
Type and duration field values are showing for admin user but when i login as the Fullfiller or itil user the type and duration field values are not visible 
how can we fix this issue

[Ankur Bawiskar]

@nedunoorish 

so user is able to see task_sla table list but not those 2 columns?

Did you debug using access analyzer if any ACL is failing?

[nedunoorish]

yes i checked, read ACL is passed for the user for task sla table

[Ankur Bawiskar]

@nedunoorish 

what about field level READ ACL?

[Tanushree Maiti]

Hi @nedunoorish 

1. Since you mentioned "domain A," ensure the ACLs created are in the correct domain

2. It seems field level ACL is applied in your instance. The "Type" and "Duration" fields might be protected by field-level ACLs

• Elevate your role to security_admin.
• Navigate to System Security > Access Control (ACL).
• Operation: read
• Name: task_sla.sla ( also check other field level ACL  task_sla.duration)
• Requires Role: itil

If this acl is not in place, create and test it.

Also Sla is reference field. referenced to contract_sla.  Ensure on Read ACL of contract_sla table, itil user has access.