SLA have same conditions(start and stop) how the SLA works?

[Vishnu533]

Hi team,

SLA have same conditions(start and stop) how the SLA works?

[mazachary]

Can you give a little more detail on what you're asking for?

[Vishnu533]

Hi mazachary,

In SLA if we give same conditions for Start and Stop Conditions on Incident

table on that time how SLA work?

Please find attachment.

thanks

Vishnu

On Wed, Sep 14, 2016 at 8:11 AM, mazachary <

[cameronrichard]

Hey Vishnu,

If you define a new SLA Definition that happens to match the start and stop at the same time when creating an Incident (if that's the table you're basing this on) then to different things will happen depending on config:

1. When you have not specified a condition type, or when you're using the Default, an SLA will not be attached
2. When you are using the Simple condition type an SLA will be attached

Out of the box we ship without a Condition type specified which means the Default is used.

Docs link -- SLA condition rules

Does that answer your question?

Thanks,

Cameron

[adriantan08]

Thank you Cameron, this is very helpful!