SLA in a Flow

JanaT
Tera Contributor

Hi commuity.

I recently built a flow that sends a message to Microsoft Teams with Incident details. Whenever an incident with for example priority is 1 is created a message in MS teams happens.

We now want to integrate SLA in the flow. Only when SLA reaches 75%, the MS teams message should happen.

Does anyone know how I can integrate SLA in that flow?

 

The flow without SLA

ms teams flow.JPG

 

1 REPLY 1

Dr Atul - LNG
Tera Patron

Hi @JanaT 

Please check OOTB - Default SLA  flow

AGLearnNGrow_0-1725529519273.png