SLA in a Flow

JanaT
Tera Contributor

‎09-05-2024 02:40 AM

Hi commuity.

I recently built a flow that sends a message to Microsoft Teams with Incident details. Whenever an incident with for example priority is 1 is created a message in MS teams happens.

We now want to integrate SLA in the flow. Only when SLA reaches 75%, the MS teams message should happen.

Does anyone know how I can integrate SLA in that flow?

 

The flow without SLA

ms teams flow.JPG

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-05-2024 02:45 AM

Hi @JanaT 

Please check OOTB - Default SLA  flow

AGLearnNGrow_0-1725529519273.png

 

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