SLA Percentage Timer workFlow activity

[Goutam1]

What is the use of repair and normal conditions in  SLA Percentage Timer workFlow activity?

[Tanushree Doiph]

Hey Goutam,

I attached one blog link, that helps you to solve your problem.

https://community.servicenow.com/community?id=community_blog&sys_id=889caae1dbd0dbc01dcaf3231f9619b5

Please mark correct and helpful.

Thanks 

Tanushree.

[Pooja Yadav3 · Accepted solution]

Hi Goutam,

For repair SLA records to ensure SLA timing and duration information is accurate. SLA Administrators can repair SLA, it is useful to determine accurate timing information if your system has SLA records that contain incorrect values.

The repair function removes the SLA record, then recreates and recalculates it from the start, including recreating the workflow. The repair uses the history from the Task and if appropriate then it will also create new Task SLAs that did not previously exist.

 And keep in mind that, SLA repair is not available on SLA definitions, as running a repair operation for an SLA definition could affect large numbers of records on your system, with significant performance impact.

configure and manage SLA repair functions from Form, List And Workflow.

You can also go through the below link for more information:

https://docs.servicenow.com/bundle/newyork-it-service-management/page/product/service-level-manageme...

Hope this helps you!!

Kindly mark my answer as Correct and Helpful based on the Impact and if you have any issue , let me know.

Regards,

Pooja Yadav