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05-29-2018 07:49 AM
Is it possible to report on 'Assignment group' assigned when SLA Task record breached SLA (Breach = true)?
In other words, if I would like to know which Group was assigned to a record during the moment of breaching then what is the best way to extract this information?
Grateful for advise:)
H
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05-29-2018 07:57 AM
Hi Henrik,
OOB there isn't field that captures Assignment Group when SLA was breached. All you can do is to get a Breach Assignment Group field created on Task_sla table & then create a Business rule on Task_sla table that runs when Has Breached changes to True & then capture the Assignment Group field value in Breach Assignment Group field.
Thanks,
Jaspal Singh
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05-29-2025 08:09 PM
task_sla
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05-29-2025 08:11 PM
