SLA Query to solve

[pramn]

Hello friends, 

When The case Getting Created Today Before 2PM, The SLA should Run and Breach by 4.30 PM CST.

What I have done till now 

In Start Condition given Below condition

And for Breaching Time I have used  duration type

However , the expected result  is not coming 4.30PM CST

Please help me to fix this .

[AndersBGS]

Hi @pramn ,

Please see the answer that I gave yesterday to the same question: https://www.servicenow.com/community/itsm-forum/sla-duration-help/td-p/2662131 also referred below:

Why not utilizing the SLA schedule and by that the business duration? Based on your requirement, you have a SLA target set for 2,5 hours. By utilizing the SLA schedule, it will automatically pause on the business duration when outside your schedule.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders