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SLA Should stop if Additional comments changes

shatakshi10
Tera Contributor

‎08-23-2024 03:16 AM

How to stop the sla if Additional comments are changed by assigned to person of a particular group.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-23-2024 03:21 AM

Hi @shatakshi10 

 

Not a good use case. SLA on additional comments. You can set up SLA on assignment group but not on comments. 

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