SLA Should stop if Additional comments changes

shatakshi10 · ‎08-23-2024

How to stop the sla if Additional comments are changed by assigned to person of a particular group.

Dr Atul G- LNG · ‎08-23-2024

Not a good use case. SLA on additional comments. You can set up SLA on assignment group but not on comments.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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