#SLA start condition from RITM variable options

Nisha30 · ‎09-02-2024

Hi Community,

Thanks for other threads regarding SLA set up on sc_task table. I am trying to configure SLA based on RITM variable -choice which user selects . Example: Variable name = VM provision, In these there are two choices 1)New 2)Existing

and SLA are different for NEW and EXISTING.

How do i set up that?

Dr Atul G- LNG · ‎09-02-2024

Hi @Nisha30

yes, you can set up

SLA Table: sc_req_item

select variables like attached.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Dr Atul G- LNG · ‎09-02-2024

Hi @Nisha30

yes, you can set up

SLA Table: sc_req_item

select variables like attached.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Nisha30 · ‎09-02-2024

Thanks again @Dr Atul G- LNG that was really silly of me did not notice we have variables as the option.

BTW thanks for previous post as well.

Dr Atul G- LNG · ‎09-02-2024

No problem. Keep Learning N Keep Growing.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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