#SLA start condition from RITM variable options

[Nisha30]

Hi Community,

Thanks for other threads regarding SLA set up on sc_task table. I am trying to configure SLA based on RITM variable -choice which user selects . Example: Variable name = VM provision, In these there are two choices 1)New 2)Existing

and SLA are different for NEW and EXISTING.

How do i set up that?

[Dr Atul G- LNG · Accepted solution]

Hi @Nisha30 

yes, you can set up

SLA  Table: sc_req_item

select variables like attached. 

[Nisha30]

Thanks again @Dr Atul G- LNG  that was really silly of me did not notice we have variables as the option.

BTW thanks for previous post as well.

[Dr Atul G- LNG]

No problem. Keep Learning N Keep Growing.