SLA

[Rooma1]

Hi Team,

I have a requirement where the SLA should start after 24 hrs of the ticket creation time. How can we achieve this requirement? Any suggestions?

Thanks,

Rooma

[Deepak Shaerma]

Hi @Rooma1 

you will use Retroactive Start field within the SLA Definition to start your SLA after 24 hr.
In SLA Definition, create a script  to look for tickets older than 24 hours based on their created time.
One more method is also used in Flow Designer 

- Flow Designer:
- Create a Flow that triggers upon the creation of a ticket.
- Add an Action to “Wait” for 24 hours.
- After the wait period, set a custom field value or update the ticket in a way that matches your SLA start condition.
Please Mark this Helpful and Accepted Solution. If this Helps you to understand. This will help both the community and me..
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Thanks & Regards 
Deepak Sharma 

[AnkitT]

Hi @Rooma1 ,

You can apply the below attached start condition.

 If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.