SMS alert for P1 incident

[hd_123]

Hi,

Email notification configured is getting triggered when P1 is raised. I want the SMS alert also to be triggered whenever P1 is raised. Please suggest 

[Pradeep Thipani]

Hi @hd_123 ,

There are some configurations and steps need to follow, Below references might help you!

https://www.servicenow.com/community/developer-forum/sms-for-p1-tickets-with-notify/m-p/1370762

https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/notification/t...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

https://www.twilio.com/docs/messaging/guides/how-to-use-your-free-trial-account

Thanks,

Pradeep

[Ravi Chandra_K]

Hello @hd_123 

This is not straight forward...

You have to setup SMS service provider for this.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569

Please mark the answer as helpful and correct if helped.

Kind regards,

Ravi Chandra 

[larrymankins]

Question:  Now that AT&T has announced that they will no longer support SMS to email or email to SMS messages after June 17, 2025, and other carriers are likely to follow suit, what is SN's strategy for this capability?