12-01-2024 10:16 PM
Hi,
Email notification configured is getting triggered when P1 is raised. I want the SMS alert also to be triggered whenever P1 is raised. Please suggest
12-01-2024 10:27 PM
Hi @hd_123 ,
There are some configurations and steps need to follow, Below references might help you!
https://www.servicenow.com/community/developer-forum/sms-for-p1-tickets-with-notify/m-p/1370762
https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/administer/notification/t...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712569
https://www.twilio.com/docs/messaging/guides/how-to-use-your-free-trial-account
Thanks,
Pradeep
12-01-2024 10:44 PM
Hello @hd_123
This is not straight forward...
You have to setup SMS service provider for this.
Please mark the answer as helpful and correct if helped.
Kind regards,
Ravi Chandra
05-08-2025 08:44 AM
Question: Now that AT&T has announced that they will no longer support SMS to email or email to SMS messages after June 17, 2025, and other carriers are likely to follow suit, what is SN's strategy for this capability?
