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SMS Notification Not working

Sanchita Tiwar1
Kilo Contributor

‎12-29-2022 06:29 AM

Hi Team,

 

I have configured email notification on my instance. Below configurations are already done in the system:

1. Notification

2. Subscription

3. Notification enabled

4. Notification device

5. Provider activation

 

I can see in email logs that mail is being sent but I did not receive any message in my cell phone.

If anyone has faced this issue or any suggestions will be really appreciated.

 

 

 

 

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Taha Habib
Tera Guru

‎12-29-2022 10:39 AM

Hey Sanchita, I hope you are doing well.

Personally, I have never seen this happen before, However, you can check this knowledge base article for more help.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0521382 

 

I hope this article helps you. Thank you.

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