Hi Everyone,
Looking for help to set up sms notification for a user or a group when when incidents for users group are nearing the SLA breach timer.
This is what i tried:
- Profile - Preferences - Notifications - Advanced Preferences
- Delivery Channels - SMS - Add - entered info in "SMS : Add/Edit phone number". It asks to select a schedule but the requirement is the user need to receive sms when ever any incident is nearing SLA breach.
Not sure if this is the correct approach please advise.
TIA
