SMTPSender: no recipients, email send ignored

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marskh111
Giga Contributor

‎07-20-2017 08:33 AM

We have discovered that when the system or a user tries to send an email to our service desk the emails are ignored with the following reason "SMTPSender: no recipients, email send ignored" this same email address is our email account for outbound system emails and replies. Is there a setting we can change where the system will not ignore emails sent to this email address? My gut feeling is they are being ignored because the email address "sending" the email is the same as the email address receiving the email. When we change the email to our service desks alternative email address everything works fine.

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henry_cheng
ServiceNow Employee
ServiceNow Employee
In response to marskh111

‎07-26-2017 06:44 PM

Hi Kim,



Even you are not using inbound email you can not select the sender email address as the recipient address. This is not suggested and will be banned for most of the email servers. You'd better select a different recipient address to send the email out.


Inbound email is an important feature and in future you will not avoid to use it so this also will cause potential looping issues sooner or later.



Cheers


Henry


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beninichols
Tera Contributor
In response to New Developer_S

‎10-28-2024 02:06 PM

I had this problem today, I solved it by deleting the email address in 

"Send all email to this test email address (non-production testing)"

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