SN allocates two different time stamps for the same email.

raphaelavelino
Tera Contributor

‎03-29-2024 08:04 AM

I would like to understand why ServiceNow is not allocating same time stamp for the same email record.

The user, SN user preferences, STMP Server and ServiceNow timezone are the same (Europe/Amsterdam).

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Could you help me?

 

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raphaelavelino
Tera Contributor
In response to James Chun

‎04-02-2024 06:05 AM

Yes I've checked and all are the same. User, ServiceNow and STM server, all of them are in Amsterdam. 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to raphaelavelino

‎04-02-2024 06:07 AM

Hi @raphaelavelino 

 

Is this issue is still today? if yes, better to log Now support case.

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