SN Instance doesn't see new plugin version

Developer28
Tera Expert

There is a new version of the plugin (1.7) that became available today on the ServiceNow Store (with no option to upgrade from there). I searched from my instance and it is only seeing the old version (1.6) and also no option to upgrade. What do I do? I need the new version, because it is the only one that is supported in Tokyo.

1 ACCEPTED SOLUTION

Developer28
Tera Expert

I just checked again today and now the new version is there. Seems like it takes about a day.

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6 REPLIES 6

Tony Chatfield1
Kilo Patron

Hi, the plugin record shows the currently installed version,
if you click the down arrow\option from the version list, is the latest version not available for selection?

version.png

 

No, only 1.6 is available in the dropdown 

Developer28_0-1670962180948.png

 

What about via

System Applications > All Available Applications > Available To Obtain From Store

It does not seem to appear there when I search for it

Do you think maybe it takes a while after an app is published in the store, to appear in my instance ?