SNow report not loading, showing error - "Widget cancelled - maximum execution time exceeded"

[PRADEEPREDDY GU]

Hi developers,

can anyone help me on this 

ServiceNow report not loading. The error received is - "Widget cancelled - maximum execution time exceeded"

Our team (SG team) uses a ServiceNow report to keep track of our queue of requests. Team members are spread across Europe, India, and the United States. All team members are facing the same issue with the SNow report getting the "Widget cancelled - maximum execution time exceeded" when trying to refresh the report.

Please see the attached image.

plz provide solution.

[Ravi Chandra_K]

Hello @PRADEEPREDDY GU,

the widget is getting timed out as it is taking long time to load. adding custom transaction quota will resolve the issue.

refer:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0715793

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0693304

you also have to check the query used in the report. if the query is time taking query, indexing the query will help resolve the issue.

Kind Regards,

Ravi

[PRADEEPREDDY GU]

already my settings are same as per your solution but still show errror

[Ravi Chandra_K]

have you checked the query the report contains?

[PRADEEPREDDY GU]

can i change transaction quota rule to 70 or 100?
if i change any challenges can i face it ?