SolarWinds fields update issue on servicenow instance.

[Jakkamsetti Pra]

Hello All,

In the Network Gear class record the IP address is not getting updated from Solarwinds. I have configured SolarWinds Service Graph Connector.

And also the Serial Number is not getting correctly updated on Hardware assets from SolarWinds.

Could anyone help me on this. Thank you.

[Jakkamsetti Pra]

Hi Viviek,

Sorry for troubling you.

I could see there is a value for cleansed_serial_number , attached the snip for reference. Do I need to do any modifications over here.

[VivekSattanatha]

You dont need to make any change, you just need to check with the import set data and see what value coming under cleansed serial number, if there is a value that only will be passed to the actual serial number field.

[Jakkamsetti Pra]

@VivekSattanatha  you mentioned that , The IP address will get inserted into IP address table (cmdb_ci_ip_address) not directly on the IP address field on the Network gear table.

How to achieve to get IP address field on the Network gear table from SolarWinds?

[VivekSattanatha]

Sometimes one device could have more than one IP address so it is not meaningful to show one ip address in IP address field. Even ServiceNow discovery of Servers also wont update in IP address table and it inserts only in IP address table directly.