Some Catalogs Not working in VA ?

[siva44]

I am trying submit the catalogs using Request a catalog item block in virtual agent in servicenow but some catalogs not working those have the catalog client scripts and ui policies and whenever try with catalogs without scripts and ui policies those are working 

[Ankur Bawiskar]

@siva44 

this is expected behavior for VA conversation mode.

Not getting to submit catalog items from Virtual agent that have Catalog client script. 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[siva44]

Hi @Ankur Bawiskar  Is there any another way request catalog from VA and whenever i am use the AI search topic block that is showing knowledge articles also so any idea modify that ai search

[Dr Atul G- LNG]

Hi @siva44 

This is expected behavior, and from what I’ve learned, this cannot be changed. AI Assist primarily uses two things for search—Knowledge and Catalog Items. It will bring both if the words match.

[Ankur Bawiskar]

@siva44 

I believe I have answered your original question with 1st response to your question.

If my response helped please mark it correct and close the thread so that it benefits future readers.