Some Catalogs Not working in VA ?

siva44
Tera Contributor

‎03-12-2025 07:09 AM

I am trying submit the catalogs using Request a catalog item block in virtual agent in servicenow but some catalogs not working those have the catalog client scripts and ui policies and whenever try with catalogs without scripts and ui policies those are working 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-12-2025 07:39 AM

Hi @siva44 

The Client script didn’t work on VA from the catalog item prespcetive, and we encountered the same issue a week ago. We logged a case with the Now team and found out about the same issue."

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Dr. Atul G. - Learn N Grow Together
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Medi C
Giga Sage

‎03-12-2025 08:09 AM

Hi @siva44 
Catalog items with Catalog Client Scripts are not supported in Virtual Agent.


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