Some Email from a given sender move to Junk

amacqueen
Mega Guru

I've posted something similar before but hopefully I've clarified the requirement enough to post again.

Scenario, some email from a particular email sender(s) needs to be ignored. For an example if email from sender@domain.com with subject line contains 'This is junk' move to junk mail folder before doing anything else.

I would have thought a business rule such as below would work but it doesn't?

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1 ACCEPTED SOLUTION

Angus, did you see my other response r.e. the Email Filters plugin?   Very easy to use.



You would just create a new filter with the following conditions and scripts:


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And then add the following Filter Action to send it to the Junk folder:


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View solution in original post

6 REPLIES 6

I had neglected to set the filter actions, seems to be working now.



Many thanks to all for their help


Jim Coyne
Kilo Patron

Take a look at the "Email Filters" Plugin - Email Filters - ServiceNow Wiki