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‎06-07-2015 03:34 AM
I've posted something similar before but hopefully I've clarified the requirement enough to post again.
Scenario, some email from a particular email sender(s) needs to be ignored. For an example if email from sender@domain.com with subject line contains 'This is junk' move to junk mail folder before doing anything else.
I would have thought a business rule such as below would work but it doesn't?
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‎06-07-2015 11:32 AM
Angus, did you see my other response r.e. the Email Filters plugin? Very easy to use.
You would just create a new filter with the following conditions and scripts:
And then add the following Filter Action to send it to the Junk folder:
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‎06-08-2015 01:46 AM
I had neglected to set the filter actions, seems to be working now.
Many thanks to all for their help
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‎06-07-2015 08:43 AM
Take a look at the "Email Filters" Plugin - Email Filters - ServiceNow Wiki