Some KB Articles not showing on ESC portal after search

[amielalcala]

Hi,

As stated on the subject, some articles that I need to see are not showing up even if I enter the exact match case title upon searching on ESC portal. Here are the ff. investigations that I did:

• I checked the articles I'm searching and the state is published
• The Knowledge base is connected to the Employee Center Portal
• Search Sources > ESC Portal Knowledge Bases from AI Search Source Profiles > ESC Portal Default Search Profile has the correct criteria
• Set the glide.ts.max_wildcard_expansion value from 500 to 2000

These are correct (I tried changing  and it's also the default setup but some articles that I need to see on search results are not showing up.

Is there anything that I'm missing here?

Appreciate any help I can get!

[Prasanna_Patil]

Hi @amielalcala please check if the read permission is checked 

[amielalcala]

Hi @Prasanna_Patil, where do I check this read permission?

[Eswar999]

Hi @amielalcala , 
   Did you find a solution for the above issue?