Some users are not able to see variable columns of sc_req_item

[Stephie Soo]

Hi all,

I want my users to be able to view the sc_req_item variables in portal side page via using "Data Table from URL definition widget" link used will be eg. "https://xxxx.service-now.com/xxxxx?id=pageID&t=sc_req_item&view=xxxxx", therefore i found this article "Article #19 - How to show Catalog Variables on RIT... - ServiceNow Community" and followed the steps. 

However, it seems like some users are not able to see the variable columns, but some are able to and i believe is due to them are not allowed to access via the backend/platform. As such, anyone has any workaround/alternative way so they can see the sc_req_item variables in portal? 

[Ankur Bawiskar]

@Stephie Soo 

yes that's correct.

So the main admin should debug it further for the ACLs

If my response helped please mark it correct and close the thread so that it benefits future readers.