Sometimes search button is not visible.

swathigangadhar · ‎07-19-2017

Sometimes search button is not visible over list. As an end user, in some list it is visible and in some it is not.

Sharique Azim · ‎07-19-2017

Hi Swathi,

This is an expected behavior for ServiceNow.

Whenever the filter is set and run then the search icon does not come up. You have to then build the queries from the filter.

Jaspal Singh · ‎07-19-2017

Hi Swathi,

Are you referring to the global search that is available on the right most corner of the form. If so mostly it is visible for itil users.

If required this can be altered by System definition >> search groups >> tasks.

There in we can specify list of roles to view the global Search option.

If it is not for global search kindly past a screenshot of the search that is being referred.

Uncle Rob · ‎07-19-2017

can you show a screenshot of when this is happening?

swathigangadhar · ‎07-19-2017

Some times it is not visible, some times visible.

Uncle Rob · ‎07-19-2017

Hmmm... I wonder if its ACL related.
You can try my ACL troubleshooting guide to see if that's the problem: