Sorry, either the data doesn't exist or you don't have access

[Diogo Luz]

Hello,

I have a record producer that allows users to submit a new Demand via portal, for them, or in behalf of another user.

When the user submits a demand for himself it works fine, in the end there is a page confirming it was submitted and a demand number is shared.

But when the user is submitting for another one a message appears "Sorry, either the data doesn't exist or you don't have access" (attachment) and nothing else is showing. The demand itself is submitted, but users normally re submit a second one because they think an error occurred.

I'm kind of lost on what's happening, is it ACL related or maybe it's a widget issue? How can I solve this situation?

Thanks.

[tharun_kumar_m]

Hi Diogo,

Please review the below articles.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751522 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0812228 

If your application is HRSD - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1002692 

I f your application is CSM - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993396

Please ensure the system property "sn_hr_core.impersonateCheck" is set to false.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumbs up.

Best regards,

Tharun Kumar

[Diogo Luz]

Thank you for your help. Unfortunately none of the links were able to help me with this topic and it is not related with either HRSD or CSM

[TD11]

Diogo Luz, I'm having the same issue. Did you find a resolution?

Thanks,

Tracy

[jcmings]

@TD11 -- check if there are any COE Security Policies configured in your instance. I ran into this issue the other day; even as an admin, I was blocked from viewing records after creating them.