SOW Change Record – Overview Tab Loads Blank

[kimberlylp]

Hi everyone, 

I’m running into an issue with Service Operations Workspace (SOW) where the Change Record loads with a blank Overview tab, and I’m hoping someone can point me in the right direction. 

Here’s what I’ve already validated: 

• I am using base UI forms for both: 
  • Service Operations Workspace form 
  • SOW-Change-Overview form 
• Every field configured on the Overview form is also present on the SOW form 
• There are no "dot walked" fields on the Overview form
• Verified the App Route List: there is a Change Overview record present in the SOW ITSM app scope 
• Ran plugin updates and repairs on all recommended plugins 

Despite all of this, the Overview tab still renders blank when opening a change record in SOW. 

I see others have had a similar issue and I’ve gone through all those recommendations, so I’m especially interested in anything more advanced or less obvious that I might be missing. 

Appreciate any ideas—thanks in advance! 

[Dr Atul G- LNG]

Try to repair the SOW plugin once.

[Tanushree Maiti]

Hi @kimberlylp 

1. First Try to Repair Service Operations Workspace & UI builder plugin (both)

2. Open in Incognito/InPrivate browser ->try

3. 

[Ankur Bawiskar]

@kimberlylp 

Was this working fine earlier?

Did you recently upgrade?

Share some screenshots

Try to repair the "sn_sow_itsm_cont" plugin