SOW - live agent chat set up

Kiruthika J
Tera Contributor

2 hours ago

Hi All,

I configured service channel, queue and group for live chat setup in SOW.
then I made the agent status available and pinged from service portal still it's showing no agent available please find the below screenshot for reference.

KiruthikaJ_0-1770889932609.pngKiruthikaJ_1-1770889952601.pngKiruthikaJ_2-1770889983527.png

KiruthikaJ_3-1770890008031.pngKiruthikaJ_4-1770890025950.pngKiruthikaJ_5-1770890052112.png

 

 

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Dr Atul G- LNG
Tera Patron

27m ago

Hi @Kiruthika J 

 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2691979#:~:text=Navigate%20to....

 

https://www.servicenow.com/community/agent-chat-routing-and-sidebar/virtual-agent-where-to-put-the-n...

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