SOW Overview Tab: Clousure information in overview section is not expandable by clicking on arrow

[Aishwaryaaa_]

Hello, I've requirement, in which user should be able to expand the 'Closure Information' for change request on Service Operation Workspace. when state is closed expand is not working?

We can edit that by clicking edit button but when we want to expand it is not expanding.

[Ankur Bawiskar · Accepted solution]

@Aishwaryaaa_ 

it's working for me in PDI for Closed CHG

Try repairing the SOW Plugin

Did you recently upgrade?

was this working fine before upgrade? If yes then raise a case with ServiceNow

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @Aishwaryaaa_ 

Refer : KB2180740 Clicking the Edit icon on Service operations workspace shows 'This form is not configured ... 

Ensure you have latest version of Service Operation Workspace plugin has been installed

[Ankur Bawiskar · Accepted solution]

@Aishwaryaaa_ 

it's working for me in PDI for Closed CHG

Try repairing the SOW Plugin

Did you recently upgrade?

was this working fine before upgrade? If yes then raise a case with ServiceNow

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Aishwaryaaa_ · Accepted solution]

Hello @Ankur Bawiskar , I installed the latest version of Service Operations Workspace ITSM Applications and it works.

[Aishwaryaaa_]

@Ankur Bawiskar after installing this plugin in my Project instance my overview section is not visible see below snapshot.