SOW Overview Tab: Clousure information in overview section is not expandable by clicking on arrow

[Aishwaryaaa_]

Hello, I've requirement, in which user should be able to expand the 'Closure Information' for change request on Service Operation Workspace. when state is closed expand is not working?

We can edit that by clicking edit button but when we want to expand it is not expanding.

[Ankur Bawiskar · Accepted solution]

@Aishwaryaaa_ 

it's working for me in PDI for Closed CHG

Try repairing the SOW Plugin

Did you recently upgrade?

was this working fine before upgrade? If yes then raise a case with ServiceNow

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Aishwaryaaa_ 

for New CHG I could see in my PDI the Overview

Seems some issue with the plugin or some customization done

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Aishwaryaaa_]

@Ankur Bawiskar  In my PDI its working but when I update the plugin to latest version in Project's Dev intsnace Overview tab is empty.
I repair the plugin as well still not working 

[Ankur Bawiskar]

@Aishwaryaaa_ 

any other company instance where it's working fine?

you can compare the plugins etc