SOW - text disappeared from Description

Bogdan23
Tera Contributor

2 hours ago

Hi,

When in SOW I'm inserting text into a description of an Incident and not saving yet. I'm browsing to Related Records or other tabs and when I'm getting back the text is gone.

Is this OOTB? I'm on Zurich, but I tested also on a PDI on Australia.

Thanks

0 Helpfuls
  • 137 Views
3 REPLIES 3

Tanushree Maiti
Giga Patron

an hour ago

Hi @Bogdan23 

 

It is expected behavior.

Always save your record  by Save/update option before switching tabs to preserve your work.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Bogdan23
Tera Contributor
In response to Tanushree Maiti

an hour ago

Hi,

Do you have a SN document where we can see that? In order to have a proof...

Thanks

0 Helpfuls

Dr Atul G- LNG
Tera Patron

an hour ago

I’m in Aus – P2, and this is expected behaviour as per the SOW. I didn't get any docs.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************