SOW - text disappeared from Description

Bogdan23
Tera Contributor

‎05-22-2026 05:30 AM

Hi,

When in SOW I'm inserting text into a description of an Incident and not saving yet. I'm browsing to Related Records or other tabs and when I'm getting back the text is gone.

Is this OOTB? I'm on Zurich, but I tested also on a PDI on Australia.

Thanks

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3 REPLIES 3

Tanushree Maiti
Tera Patron

‎05-22-2026 05:34 AM

Hi @Bogdan23 

 

It is expected behavior.

Always save your record  by Save/update option before switching tabs to preserve your work.

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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Bogdan23
Tera Contributor
In response to Tanushree Maiti

‎05-22-2026 05:35 AM

Hi,

Do you have a SN document where we can see that? In order to have a proof...

Thanks

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Dr Atul G- LNG
Tera Patron

‎05-22-2026 05:38 AM

I’m in Aus – P2, and this is expected behaviour as per the SOW. I didn't get any docs.

*************************************************************************************************************<br />Regards<br />Dr. Atul G. - Learn N Grow Together<br />ServiceNow Techno - Functional Trainer<br />LinkedIn: https://www.linkedin.com/in/dratulgrover<br />YouTube: https://www.youtube.com/&#64;LearnNGrowTogetherwithAtulG<br /><br />


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