Sow view issue

[Bruce lee]

Hi 

I'm working in knowledge module so if open knowledge module from SOW view I'm getting this attached image view it's  like a portal view only when i click edit button its opening a view that is a backend view 

So now my requirement is by default i need to get the default backend view when i click a article from list view of sow so if that's not possible atleast i need to restrict ratings , comments I mean it should be like read only in this sow view  open from sow

[Dr Atul G- LNG]

Hi @Bruce lee 

This is expected behavior, and I would not recommend changing it. When a user opens or creates a new article, it opens in an editable mode; otherwise, the user would need to click on edit to make changes.

[Bruce lee]

I think u didn't get my question properly this view which is attached is end user view as a author I dont want to see this view i need to see the backend view once i click the article but rit now 

Only when i click edit button its taking me to backend view

My requirement is without clicking the edit button by default it should take me to backend view

[Dr Atul G- LNG]

Hi @Bruce lee 

I understand your point, but the issue is that this behavior is by design. If you change it, you would need to modify the design, which could impact future upgrades. The view you’re able to see seems to be because you’re logged in as an Admin; try logging in as an ITIL user.

[Bruce lee]

logged in as user with itil + knowledge role still same view