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Specific Field type not displayed in Catalog item

SambitRath
Tera Contributor

Wednesday

Hello All,

As per one of my requirement, I have created one variable set which needs to be added to multiple catalog items. There one of the field type is Rich level text  through which specific instruction will be visible in the form.

But while adding that variable set to the catalog item that specific field(Rich level Text) was not visible.

 

Attached the SS for reference of the field type.

 

 

 

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2 REPLIES 2

Ankur Bawiskar
Tera Patron

Wednesday

@SambitRath 

so you are saying this variable is not visible on particular catalog item?

Any client script or UI policy is hiding it?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Tanushree Maiti
Kilo Patron

Wednesday

Hi @SambitRath 

 

You’re currently using a variable of type Rich Text Label. This type only displays static text labeled Rich text on the form and doesn’t allow users to input anything.

If you want users to enter text, switch to using an HTML or Multi-line Text variable type instead.

 

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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