SSCM Integration with Service Now VR Module

[sam352120]

Dear Developers,

Can anyone please let me know if any OOB plug in is available for SCCM integration with ServiceNow VR module.

Any reference documentation links or examples will also help.

Thanks & Regards

[Community Alums]

Hi @sam352120 ,

To import SCCM data into the CMDB, you can use the Service Graph connector for Microsoft SCCM instead of using the legacy SCCM connector.

Using the Service Graph SCCM connector provides these advantages:

• Adherence to the Common Service Data Model (CSDM) data model.
• Use of Identification and Reconciliation engine (IRE) to avoid duplicate records.
• Support for removed software detection and delta detection.
• Use of the IntegrationHub ETL (2.2.1) which allows for easy data mapping and customizations.
• Higher performance during data processing.

For information on how to update from using the Microsoft SCCM connector plugin to using the Service Graph connector for Microsoft SCCM, see Update Microsoft SCCM 2016 plugin for Service Graph connector for Microsoft SCCM.

Available modules

• Setup:
  • Configure the data sources.
  • Specify database server settings and the MID Server.
  • Test the configuration.
• Scheduled Import: Schedule the import or execute the import immediately.
• Data Sources: A list of the pre-configured data sources defining the external CMDB database.
• Progress: The progress log for scheduled imports.
• Transform History: A log of transformations performed by scheduled imports.
• CI Identification: Identifiers used by SCCM to match import set data with the CMDB.
• Import Set Data: Tables that store imported SCCM data.
• Web Services: List of web services used to add or remove fields in the transform maps.

Asset intelligence

Asset Intelligence is an SCCM feature that can filter, normalize and clean up software records. When enabled, it populates normalized software data in a separate table within the SCCM database. You can target this separate table instead of the raw software data table. When you import software records into the CMDB with this feature enabled, you get a cleaner set of software data. To use this feature, you must Activate SCCM Asset Intelligence scheduled imports in the target ServiceNow instance, as well as in the source SCCM database.

• Activate a supported Microsoft SCCM plugin

  The SCCM plugins can be activated by an administrator and requires the Integration - JDBC and CI Identification plugins. These dependent plugins are activated automatically with SCCM activation.

• SCCM data import process and source tables

  The Microsoft SCCM versions supported in the ServiceNow® platform offer identical features and the same imported data.

• Configure the SCCM integration and schedule an import

  Importing data from Microsoft SCCM requires a connection to the SCCM database via a JDBC data source and a schedule that tells the MID Server when to fetch the data.

• Activate SCCM Asset Intelligence scheduled imports

  To prevent duplicate software imports, activate either the Asset Intelligence (AI) or the non-AI scheduled import.

• Upgrade the SCCM integration version

  If you are using an earlier version of an System Center Configuration Manager(SCCM) plugin, you can switch over to a later version to take advantage of new features.

[sam352120]

Hey Sandip,

Thank you very much for the detailed information. However, I am concerned about the VR module of Service Now only which will be integrated via available plugin for faster remediation of critical vulnerabilities.

Request you to look into the URL below and do let me know if by installing the plug in the required SCCM-ServiceNow integration can be fully configured.

ServiceNow Store

Thanks & Regards

[Community Alums]

Hi @sam352120 ,

System Plugin Dependencies

Vulnerability Response Patch Orchestration with Microsoft SCCM has dependency on the following system plugin(s) that need to be installed separately.

Plugin ID	Name
com.snc.integration.jdbc	Integration - JDBC
com.snc.security_support.core	Security Support Core
com.glide.hub.action_step.powershell	ServiceNow IntegrationHub Action Step - PowerShell
com.snc.vul_dep	Vulnerability Response Dependencies

App Dependency

Vulnerability Response Patch Orchestration with Microsoft SCCM has dependency on the following application(s) that can be purchased separately.

Vulnerability Response Patch Orchestration

Vulnerability Response

Security Support Orchestration

Security Support Common

Security Integration Framework

CMDB CI Class Models

Vulnerability Solution Management

Service Graph Connector for Microsoft SCCM

Integration Commons for CMDB

[Saumya1594]

Hi @Community Alums ,

Thanks for your details related to plugins !!

The details available in docs.servicenow.com (URL) are more specific to ServiceNow configurations but it do not share the exact configurations & roles required in SCCM console.

Could you please provide any end-to-end documentation/procedure to perform this integration of SCCM with SNOW VR module ?