Standard change request workflow/flow not working

An6
Tera Contributor

‎02-21-2024 04:53 AM

Hi,

I'm trying to implement Standard Change Request, but I have a problem... It doesn't work like it does on the PDI instance.

When trying to create a new Standard change Request, consent is still required even though OOTB should not require it for this type of change and when Standard Proposals has already received consent. Do you know what could be the reason?

An6_0-1708519961296.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-21-2024 04:56 AM

Hi @An6 

 

Try to look here:

https://youtu.be/tjgNbUIfUB0

 

https://youtu.be/JF9GgcoqMac

 

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ITSM Batch 1 | Day 21 | Change Management - Change Model in Depth #Shorts #Short
ITSM Batch 1 | Day 21 | Change Management - Change Model in Depth #Shorts #Short
youtu.be/tjgNbUIfUB0
CISITSM #ITSM #csa #ServiceNow #TechnoFuncational Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. Redistribution or copying of functionality
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