Standard Ticket Tab widget not showing pending ticket details

[Bidduam]

We are using the standard OOB widget - Standard Ticket Tab, it works correctly when viewing incidents and request items unless that request item is in a pending state.

So if the request item is open, closed or anything other than pending the widget will show:

But if the request item is in pending is shows as:

So our users cannot see any comments of attachments if their request item is pending and therefore also cannot add any comments if they need to.

Ideas please? Again this is the OOB widget, absolutely no customisations. - I've attached a copy to show the code. 

I've also included a screen shot to show there are no customisations.

[Evan Miller]

For anyone else coming across this, this has to do with tab configurations. If you investigate the Standard Ticket Tab widget, you will see in the server section that the data for the tabs are generated there.

Running the following in a background script will give you the configurations:

var record = sn_std_tkt_api.TicketConfig.getTicketRecord('<insert the name of the table>, '<example sys id record from that table>');
var config = sn_std_tkt_api.TicketConfig.getConfig(record.getTableName(), record.sys_domain);
gs.print(JSON.stringify(config));

Format the resulting JSON and you will see that anything in a state of -5 is being filtered out in the "visible_condition" key. What's nice is that the sys id for each tab configuration is given to you as a key there as well. The tab configuration table is: ticket_tab_configuration

No widget cloning necessary, just modify the tab configurations as needed.