Start Microsoft Teams Chat UI Button is not Showing

[Community Alums]

Hi Team,

We have installed the Conversational Integration with Microsoft Teams plugin in our instance to integrate with Microsoft Teams. After installing the plugin some UI actions have been imported in the system with name 'Start Microsoft Teams Chat' in different tables. But we are not able to see the buttons on the form. Can you Please help me with that?

Thanks in advance!!

[sonaliaroka]

Hi @LetaK 

Could you please share the steps you followed to add the “Start Microsoft Teams Chat” UI button on a record?

I am looking for this specific requirement. However, I am finding information that includes setting up a virtual agent. I am only looking for the steps involved in adding the “Start Microsoft Teams Chat” UI button on a record.

Thanks in advance. 

[M Shivani]

Hi @sonaliaroka,

Verify the below steps:

1) Enable Start Microsoft Teams Chat for workspace in ui action

2) It will not be visible if you are testing by impersonating as itil user.

Please mark it as helpful if it works for you!😊

Thanks,

Shivani

[Devika]

Hello @M Shivani ,
As you mentioned that UI Action is not visible when you impersonate ,then how can we test this ?

[M Shivani]

Hi @Devika , 

It can only be tested with the users who have access to teams account. 

[Devika]

so that means while impersonating a user with "itil"  role ,the chat button is not visibe right ?