state change to in progress if assigned to filled in incident

[coolsaurabh]

Hi

state change to in progress if assigned to filled in incident in OOB servicenow feature. I tried both client script and business rule but not able to find.

I need to disable this functionality. Can anyone help me for same.

Thanks,

Sourabh

[Aakash Shah4]

Hi Sorabh,

This is the OOB business rule on incident table

Incident State Active on Assignment

[Hari16]

Hi Aakash,

For the cases what was the OOB business rule for the same condition?

can you please ping me 

[Rai Shivam Ajay]

Question: 

An update to an L3 case should change state to Work In Progress automatically.... Can any one help me how to write script in BR for this condition