state changes to closed after 5 days if the state is in resolved state - incident form

[Anubhav Srivas1]

Hello Experts,

Can someone explain why state always changes after 5 days to closed automatically if the state is resolved?

[Apeksha Joshi]

Hi there ,

You can configure ServiceNow to automatically close tickets that have been in an Incident State of "Resolved" a specified number of days.

If you set the property to zero days (the default), Incidents will not auto-close. To set the property, navigate to System Properties > System, and then look for the following property:

Auto Close 1

hope this helps !

regards,

apeksha

[Apeksha Joshi]

to know more you can refer the following link :

https://docs.servicenow.com/bundle/helsinki-it-service-management/page/product/incident-management/c...

mark my answer correct and helpful if it helps you ! 

[Ankur Bawiskar · Accepted solution]

Hi,

there is an auto-closure script which does this

business rule: incident autoclose

search in today's schedule job name as: Autoclose Incidents

the 5 days or 7 days is a property configured 'glide.ui.autoclose.time'

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Priyanka48]

please help me understand this duration - is it calendar days or business days