state changes to closed after 5 days if the state is in resolved state - incident form

Anubhav Srivas1 · ‎01-08-2020

Hello Experts,

Can someone explain why state always changes after 5 days to closed automatically if the state is resolved?

Ankur Bawiskar · ‎01-08-2020

Hi,

there is an auto-closure script which does this

business rule: incident autoclose

search in today's schedule job name as: Autoclose Incidents

the 5 days or 7 days is a property configured 'glide.ui.autoclose.time'

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Anubhav Srivas1 · ‎06-24-2020

it depends on the calendar days.

Priyanka48 · ‎06-24-2020

Ok but can it be modified to Business days or is it recommended as per best practice