State Configuration on CHange Request

[Shree Nag]

Hello,

Recently I change the status of the Change management requests in ProcessFlow formatter to have just New, Authorize, Implement, Closed and cancelled.

I also ran a script per this link  to change the state to reflect the status.: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/change-management...

I'm still not seeing the state choice change. It shows -4. I configured the choice list on state to show the change to above choice. But it does not reflect.

Could you please help me identifying what I have I have I missed to change for the state choice to reflect above status choice.

attached are few pics of what I see now on state.

[Dr Atul G- LNG]

Hi @Shree Nag 

So issue is

- It showing - 4

or

It should not show -4

As you updated the formatter. 

[Shree Nag]

Thank you for helping !

The issue is it shows -4 and does not reflect the status bar.

The stat choices are showing integers, which should not, but reflect the status choice.

[Dr Atul G- LNG]

Hi @Shree Nag 

Seems something wrong happened with that execute. in my PDI 

You need to review that script and see some where ' ' are missing.

[Shree Nag]

[Dr Atul G- LNG]

Those changes created earlier before making changes?