State Transition issue facing in ServiceNow instance

Santosh Oraon
Tera Expert

‎12-11-2023 06:40 AM

Hello Team,

Recently we are facing an issue that we have written our logic to change the state from assigned to under investigation so this is an intermittent issue that we are facing that in activity log We can see the change from assigned to under investigation . but in the form it is getting stuck in Assigned state. Also in history list I can see the changes .

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-11-2023 08:38 AM

Hi @Santosh Oraon 

 

Could you please provide some screen shot and what changes you done?

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Dr. Atul G. - Learn N Grow Together
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